FAQs
Frequently Ask Questions
Common Questions
Most Popular Questions
Navigate with ease, find answers effortlessly: Your FAQs, demystified.
We offer standard shipping within Europe as well as expedited shipping for faster delivery. Shipping options and costs will be displayed during the checkout process.
Yes, we offer international shipping to all countries. Please note that additional customs fees and import duties may apply, and customers are responsible for any such fees.
We have a hassle-free return policy. If for any reason you are unsatisfied with your purchase, you can return the unused or unopened items within 30 days of receipt for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
We offer both fragranced and fragrance-free options to cater to different preferences and sensitivities. If you have fragrance allergies or sensitivities, we recommend choosing our fragrance-free products or those labeled as “unscented.”
Yes, we are proud to offer a range of cruelty-free cosmetics. We do not test our products on animals, and we ensure that our suppliers adhere to ethical practices.
We offer a variety of products suitable for sensitive skin. Look for our specially formulated options labeled as “suitable for sensitive skin” or “gentle formula.” However, we recommend patch testing any new product on a small area of your skin before full application.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on our website or the respective courier’s website.
The shelf life of our products varies depending on the specific item. Generally, cosmetics have a shelf life of 12 to 24 months after opening. You can find the expiration date or the PAO (Period After Opening) symbol on the product packaging.
Our customer support team is here to assist you. You can reach us through the “Contact Us” page on our website or by emailing us at [email protected]. We strive to respond to all inquiries within 24 hours.
Many of our products are non-comedogenic, meaning they are formulated to not clog pores. These products are ideal for individuals prone to breakouts or with acne-prone skin. Look for the “non-comedogenic” label on the product or refer to the product description for more information.
Yes, we understand that everyone’s skin is unique. That’s why we offer a wide range of products suitable for various skin types, including dry, oily, sensitive, and combination skin. Each product description provides guidance on the recommended skin type.
Absolutely! We prioritize the safety and quality of our products. All our cosmetics undergo rigorous testing and comply with applicable regulations to ensure they are safe for use. We also follow good manufacturing practices to maintain product integrity.
+33 6 44 65 52 37
Send us a message
In the realm where beauty blossoms, confidence radiates. Discover our transformative products that nurture your inner beauty and ignite your self-assurance.
